App / Live
This policy explains how livdrawhk collects, uses and protects the information tied to your account — from your login details and wallet activity to the device you use to access the lobby. What we do with your data is covered here, and where local law in Indonesia applies, that scope is stated clearly.
When you open an account with us, we collect the registration details you provide — name, contact address and the e-wallet identifier you use to fund your wallet, whether that is DANA, OVO, GoPay, ShopeePay or another supported local payment method. We record this to process your transactions, match deposits to your account and keep your session history available when you return. We also collect technical data: the device type, browser signal, session timestamps and the pages you navigate inside the lobby. This helps us keep your session consistent across visits — so the catalog position you left is close to where you return. We do not sell or transfer this technical record to advertisers. Transaction records tied to DANA deposits, OVO transfers or GoPay payments are retained for the period required by applicable local regulations in Indonesia, and for as long as your account remains active. The retention schedule follows what local law requires — where that law changes, our practice changes with it. Availability of any feature or service on livdrawhk depends on local law and the eligible region you access from.
DANA wallet identifiers are linked to your account record for deposit matching only.
OVO transfer references are stored in your transaction log and visible in your account dashboard.
GoPay payment confirmations are recorded per transaction and retained per local regulatory requirements.
ShopeePay activity is logged in your wallet history and accessible after login in your account page.
This policy applies to data processed through your livdrawhk account and the services accessible within it, where local law permits. It does not extend to third-party services you link or visit from our pages. Knowing the boundary helps you understand where our obligations end and where another service's own policy begins.
Covers all data created when you register, log in or update your account details. This includes login credentials and the device session record associated with each authenticated visit to the lobby.
Covers deposit and withdrawal records processed through supported local payment channels. Transaction data is stored in your account history and visible after login — we do not share individual transaction detail with third parties outside regulatory requirements.
Covers the session data generated when you browse the catalog — which categories you open, how long a session runs and what device type carried it. We use this only to maintain session continuity, not to build advertising profiles.
Does NOT cover external links, payment provider portals or game studio platforms you navigate to from within the lobby. Those services hold their own data policies independent of ours, and we do not control what they collect.
Your account data is yours to review and correct. After logging in, the account settings page shows the personal details we hold — contact information, registered wallet identifiers and session preferences. If any detail is wrong, you can update it directly from that page or submit a correction request through our support channel. Where local law in Indonesia grants you the right to request a copy of your data or ask for records to be removed, we handle those requests through the same support path. We aim to acknowledge your request promptly and respond within the timeframe required by applicable rules. We cannot promise a specific processing window, but the status of your request is tracked and you will receive a reply through the contact method you used. If you close your account, we retain only the records that local regulation requires us to keep. Anything beyond that retention obligation is removed.
Log in and open the account settings page to see the personal and wallet data currently stored against your profile.
Update contact or wallet information directly in account settings, or contact support if the field you need to change is not editable from the dashboard.
Send your question through our support channel with the subject line referencing your account. We log it, track it and respond through the same contact path you used.
Where local law permits, you can request removal of non-mandatory records. Submit the request via support; we apply the applicable retention rules before processing any deletion.
If you have a question about how your data is handled, need to correct something in your account or want to submit a formal data request, these are the paths to reach us. Each channel is monitored and your query is routed to the team that handles account and privacy matters.
Open the chat widget from the lobby page after login. Describe your privacy question and include your account reference so the team can locate your record without asking for sensitive details in chat.
Send your request to our support email address listed in the account help section. Mark the subject line as a privacy or data request so it is routed directly to the right team rather than general support.
The account help section inside the dashboard includes a form for data-related requests. Fill in the fields shown, submit, and the status of your request updates in the same section after we process it.
Account security on livdrawhk is applied at the session level — each login creates an authenticated session token that expires when you sign out or when the session times out automatically. We do not store raw payment credentials; wallet identifiers from DANA, OVO or GoPay are recorded only as reference strings for transaction matching, not as reusable payment tokens.
We use session cookies to keep you logged in during a visit and preference cookies to remember your catalog position. No third-party advertising cookies are set through our lobby pages. You can manage cookie preferences through your browser settings.
Account data is retained while your account is active and for the period required by applicable Indonesia regulations after closure. We do not keep data beyond what the law requires or what is necessary to resolve an open support case.
Your account data is handled by the livdrawhk platform team. We do not share personal data with game studios such as Bigtime Gaming, Pragmatic Play, Habanero or CQ9 — they receive only the anonymous session signal needed to run the game, not your account details.
To update or remove data, log in and use the account settings page for self-service edits, or reach our support team through live chat or email. The request is logged and you receive a reply confirming the outcome.
These are the questions we receive most often about how livdrawhk handles your data, what rights you have and how to act on them. If your question is not here, reach our support team through the channels listed above.
We collect the contact details and wallet identifiers you enter during registration — for example, the DANA or OVO reference you use to fund your account. We also record the device type and session timestamps generated during each visit to maintain your account history.
No. Game studios including Pragmatic Play, CQ9, Habanero and Bigtime Gaming receive only the anonymous session signal required to load and run a game. Your account details, wallet identifiers and personal data are not passed to them.
Log in and open the account settings page. The personal details and wallet records we hold are displayed there. If you need a formal copy of your full data record, submit a request through support and we will process it according to applicable local rules.
Yes, where local law in Indonesia permits. Submit a deletion request through our support email or the account help form. We apply the applicable retention schedule first — records required by local regulation are kept for that mandatory period, and everything else is removed.
No. We record wallet identifiers only as transaction reference strings used to match a deposit to your account. We do not store them as reusable payment tokens, and we do not use them to initiate payments without a new action from you.
We set session cookies to keep you logged in during a visit, and preference cookies to remember your catalog position. No advertising cookies are set through our lobby. You can review and manage cookie settings through your browser's privacy or cookie controls at any time.